Introducing Virtual ExpressCare

ABOVE: Erfan Karim, a senior director of Strategic Operations at NYC Health + Hospitals, answers your Express Care questions.

Access to Urgent Care, One Click Away NYC Health + Hospitals recently launched its Virtual ExpressCare urgent care service to all New Yorkers, further ensuring New Yorkers have convenient one-click access to treatment from the comfort and safety of their home.

New Yorkers in need of urgent care for non-life-threatening health issues can connect to a NYC Health + Hospitals emergency medicine doctor for an evaluation within minutes.

The city’s public health system’s new ExpressCare telehealth solution offers a much simpler way to access high-quality, affordable video-based virtual care with the availability of on-screen interpretation services in over 200 languages, including American Sign Language.

To access the service, patients can go to from any web browser on their computer, phone, or tablet device with a camera. Virtual ExpressCare hours are seven days a week, 9AM-9PM.

“Given the continued threat of COVID-19 during the upcoming flu season, Virtual ExpressCare will help prevent the spread of infection, while ensuring that our patients do not delay seeking necessary medical care,” said NYC Health + Hospitals senior vice president and chief quality officer Eric Wei.

“Our public health system will continue to create pathways to care for all New Yorkers and make sure families and communities have the access to the right level of care from where it’s safest during this pandemic.”

Erfan Karim, a senior director of Strategic Operations at NYC Health + Hospitals and Queens native answered some common questions on how the ExpressCare model works.

What is Virtual ExpressCare? ExpressCare is NYC Health + Hospitals’ virtual urgent care service that enables you to talk to an emergency medicine physician for common health problems from anywhere, including your home. You have easy access from your web browser with applications or downloads needed.

How does it work? Visit to talk to a doctor now. Patients can call (631) EXP-CARE (631-397-2273) if they do not have access to a smart phone or a video device. A NYC Health + Hospitals ExpressCare agent will greet you and help you register. A doctor will then enter the virtual visit, ask about your symptoms and advise you on what to do next to get healthy. After the visit, you can access details from your Virtual ExpressCare visit when you log in to the MyChart patient portal.

Who can use the service? It is important that all New Yorkers can access Virtual ExpressCare. The service accepts most insurance plans. If you don’t have insurance, an ExpressCare agent can also help you enroll in affordable health insurance, if you qualify, or become a member of NYC Care to help you get follow-up care.

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